Despatch Time

Although every attempt is made to despatch your order as soon as possible, sometimes due to seasonal pressures, high demand for particular lines or manufacturing challenges, there may be extended delays. For these reasons we ask that you allow up to 28 days for delivery. If you have a specific occasion that you require your order for, please contact us before placing an order to confirm our delivery schedules. All of our hand-made furniture is produced to order and will take on average 4 weeks to produce from confirmation of order. 'Specials' may take slightly longer dependent on the complexity of the design. Canvas prints are also commissioned specifically to order and usually take 2- 3 weeks to print and stretch.

Taxes & Duties

If there are any taxes or duties applicable to any products, other than those imposed in the United Kingdom, they are the responsibility of the purchaser. If you refuse to pay those duties or taxes applicable to your own country or state, as may be requested by your government, any shipping costs incurred by goods being returned to ourselves is your responsibility.

Sizes & Colour

Please note that due to the nature of the materials used all sizes specified are only approximate; although every effort is made to produce within acceptable manufacturing tolerances. We take great care to try to represent our products as closely as possible to real life through our photographs. However, because we have no control of the monitors or way in which people view our website, the actual goods may vary slightly in colour to how they have been viewed online. There can also be colour differences between batches of fabric and so we can not always guarantee exactly the same colour match of either faux fur or linings between multiple items.

Delivery Addresses

Please ensure when giving us a delivery address that it is one where a courier can obtain a signature. It may sometimes be more convenient for yourselves to give a works address for delivery. We also request that you always specify your postcode. If wrong delivery information is given it may result in additional shipping charges being passed on. A telephone contact is always requested and necessary to complete your order; this is mainly in the event of problems arising with either your order or our nominated carriers having difficulty locating the delivery address.

Email Addresses

Many people have anti-spam software installed on their computers to prevent floods of emails. However, we have had occasion when it has been difficult to contact a customer when necessary and for them to receive automated emails regarding their order etc. We ask that you ensure that your computer does not block our email addresses.

Security

You can be assured that any information you offer whilst paying for your order is completely secure. We offer both Paypal and Protx for processing credit/debit cards; both of which use highly sophisticated encryption. We are also able to process your credit/debit card payment verbally over the telephone if you prefer. There is also a number of other payment options available to customers.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We will never give, sell or disclose this information to a third party. We will collect information mainly to enable us to process your order, but also that we might provide you with the best possible service. We may email you in the future to keep you informed of other products, or changes to our range that we feel may be of interest to you. If you do not wish us to contact you in this way please email us so that once your order has been processed we can delete your details from our database.

The type of information we will collect about you may include your name and address, your telephone number (this will only be used to progress or deal with a specific enquiry or order) and email address. Please ensure that your computer will not block any response emails from us that we may need to send to you in connection with your order.

Please note that your credit/debit card details are only available to our secure online processors; we do not have access to that information unless you choose to complete your transaction via the telephone with us. All credit/debit card transactions through the online 3rd party processors are encrypted and totally secure.

We may use technology to track the patterns of behaviour of visitors to our site. This can include the use of a 'cookie' which would be stored on your browser.