Faux Fur is fake fur. It is an alternative to real fur, and much more popular. It can be hard to tell the difference, many people purchase Faux Fur as they know that no animals have been bred and killed for their item. We only use 100% Faux Fur and guarantee that no real fur is used in any of our throws or cushion covers.
What is it made of? Faux Fur is made of fine synthetic fibres, and is usually knitted. This can be dyed to any animal pattern design or colours.
Where are our products made? We produce all of the throws and cushions ourselves here in the UK. Although much of the faux fur fabric we use is produced and imported from China, some fur designs are made here in the UK. We also make all of the oak coffee tables and lamp tables. The Patchwork cowhide rugs are made for us by artisans in South America.
How many sizes do you do in your Faux Fur Throws? We do a range of sizes, 9 standard sizes in total from a 39” x 59” (100cm x 150cm) to a 118” x 118” (300cm x 300cm). But as we make all of them ourselves, we are happy to produce other sizes if you need them. This also applies to the cushion covers.
What backing do the throws come in? They are available with either a faux-suede, a thin plain faux fur backing, or they can be produced double-sided fur (using 2 thicknesses of fur).
Will my Faux Fur Throw shed fibres? Although we take great care to remove as many loose fibres as possible that occur during the manufacturing process, some may remain. When you first receive your throw, give it a gentle shake or ideally vacuum it to remove any remaining fibres. Under normal use your throw will not ‘cast’ or shed hairs, although sometimes some of the longer hairs can be broken off if the throw is sat on regularly.
How do I care for my Faux Fur Throw? Please read our section on ‘Aftercare’ on our website.
Where do your Cowhide Rugs originate from? We source our Cowhide rugs from South America. All of our Patchwork Cowhide Rugs are made specifically to order by artisans also in South America.
How many sizes and designs do you have in the Patchwork Cowhide Rugs? Both the number of designs and sizes is almost limitless. As you can see, we have quite an extensive range of designs that we have already produced. You can either choose one of those designs exactly, in the sizes listed, or you can use the design as an idea for something else that you might like by changing one of the colours of hide, or adding a border for example. Because different sized patches can be used for each cowhide rug, most size combinations are possible. Please contact us to discuss your ideas and requirements.
What are your Coffee Tables / Lamp Tables made of? Our tables are made from solid oak. This can either be European or American oak. We only use ‘green’ oak which is freshly cut timber with a high moisture content, or semi air dried oak. In both instances the timber may continue to develop splits and cracks over time; this is an intentional part of our rustic furniture and we will not consider credits/refunds/returns for this reason.
When placing my order on your site, is it safe? You can be assured that any information you offer whilst paying for your order is completely secure. We offer both PayPal and SagePay for processing credit/debit cards directly from our website. You can either use your Paypal account if you have one or just use them to process your card. You do not need a Paypal account to use them for card processing. All costs in processing payments is paid by ourselves. However, we reserve the right to retain any payment processing charges in the event of refunds or order cancellations. Both SagePay and Paypal use highly sophisticated encryption, both are renowned, and respected, wordwide and can process almost any debit/credit card type. We are also able to process your credit/debit card payment verbally over the telephone if you prefer. There is also the choice of paying for your item by bank transfer (in £GBP sterling); bank details are given on the order acknowledgement.
When will I receive my order? Although every attempt is made to despatch your order as soon as possible, sometimes due to seasonal pressures, high demand for particular lines or manufacturing challenges, there may be extended delays. For these reasons we ask that you allow up to 28 days for delivery. If you have a specific occasion that you require your order for, please contact us before placing an order to confirm our delivery schedules. All patchwork cowhide rugs and furniture items are made as required with an approximate lead time of 3 – 4 weeks.
Will I be charged for delivery? We only charge you the actual cost of carriage that we pay, and in many cases absorb some of the cost ourselves. The delivery charge is calculated by a combination of weight and volume. In almost all instances it is possible to order several items without increasing the cost of delivery.
What do I have to do if I wish to cancel my order? We ask that you contact us as soon as possible and send a follow up e-mail confirming cancellation. No bespoke items, patchwork cowhide rugs or furniture orders can be cancelled once manufacture has commenced.
What do I do if I need to return my order? If any of our products arrive damaged, or parcels in the consignment are missing, please notify us as soon as possible. It is always best when receiving goods to sign for them ‘unchecked’. Any damaged items will be replaced or refunded as required. If an item is merely not wanted, it can be returned to us for a credit or refund (minus the original delivery coast). Please note that you must first contact us to inform us of the return. The item must be in its original packaging and completely unused. All returned items are checked prior to refunds/exchanges/credits.